topic Re: Account login in Get Support

Account login

Steveo1990 — Sat, 10 Sep 2022 15:17:06 GMT

I reset my password
For both my account and community
Was only able to get into the community
It gives me this error on my account

Email or password is incorrect. Please try again, or reset password

"Email or password is incorrect. Please try again, or reset password"
No matter how many times i rest my password
On my main account
Very frustrating
As i need to gain access and order a new sim card
Need help ASAP
Thank you!

Re: Account login

RossN — Sat, 10 Sep 2022 15:18:59 GMT

@Steveo1990

you need to contact a customer service agent they will help reset/change your account email

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: Account login

dust2dust — Sat, 10 Sep 2022 15:20:41 GMT

Ordering a sim card does not use either of the community or account logins. Just use guest or make a whole other shopping account.

Re: Account login

hTideGnow — Sat, 10 Sep 2022 15:20:56 GMT

HI @Steveo1990

just to reminder, the Community and My Account are two different systems and 2 different logins

For My Account access, you tried Reset Password and it didn't work? Open ticket with PM CS Agent and they can help:

To open a ticket with PM CS Agent. at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account login

Dunkman — Sat, 10 Sep 2022 15:23:36 GMT

@Steveo1990

When you reset your password, try again with the new password, but with a different web browser, clear cache or incognito mode. Or even on a different device. The website is finicky at times.

Re: Account login

hTideGnow — Sat, 10 Sep 2022 15:24:14 GMT

HI @Steveo1990 In fact, do not order sim card from PM, it takes them long to deliver. Check Telus or Koodo stores around you and buy from them in person.

Re: Account login

computergeek541 — Sat, 10 Sep 2022 18:34:38 GMT

@Alexandf Please refrain from repeating others in every thread.