topic Re: Number not assigned in Get Support

Number not assigned

Modah — Sat, 10 Sep 2022 13:21:15 GMT

Hi,

It says my number is not assigned. I recently transferred my number from Eastlink to public Mobile

Re: Number not assigned

Outdoorsman — Sat, 10 Sep 2022 13:29:31 GMT

@Modah Hi are you receiving incoming calls was your transfer complete?
Did you get your transfer request to port your number? If not your port may have failed please let us know if this is the case

Re: Number not assigned

softech — Sat, 10 Sep 2022 13:31:56 GMT

@Modah was it over a month since you requested transfer of the number?

or did you called Eastlink to cancel the account yourself? It sounds like the porting wasn't completed and got into trouble

Re: Number not assigned

Modah — Sat, 10 Sep 2022 13:33:54 GMT

I believe the number hasn't been finished transferring for some reason. Could you please send me the request to transfer it again and I can send yes

Re: Number not assigned

Modah — Sat, 10 Sep 2022 13:35:57 GMT

Hi, I can not receive calls

Re: Number not assigned

softech — Sat, 10 Sep 2022 13:43:01 GMT

@Modah Please check the community inbox, will send you the Porting team support number

Re: Number not assigned

esjliv — Sat, 10 Sep 2022 13:48:38 GMT

@Modah - if you still have the Eastlink SIM card, insert it in your phone to see if the SMS text comes in.

Ensure you Eastlink account is still active for successfully porting.

You may also submit a ticket with Public Mobile representatives (CSA)to restart the porting process here (which you will need the Eastlink sim in your phone to complete)...for issues with transfer/porting of phone numbers over to Public Mobile.

Re: Number not assigned

Alexandf — Sat, 10 Sep 2022 18:25:39 GMT

@Modah

open ticket with PM support and ask them to check it your account.

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.