topic Re: Change plan in Get Support

Change plan

Janja — Sat, 10 Sep 2022 17:47:19 GMT

I would like to change my plan to the $40 one, but it says I will lose any promotions I am currently having. What does this mean? will I lose my rewards discount?

Re: Change plan

dabr — Sat, 10 Sep 2022 17:53:42 GMT

@Janja Any regular rewards like loyalty, autopay, RAF will stay with your account and do not get affected by plan changes. If you activated with a promo data, that may be lost depending on the the terms of the promo.

Re: Change plan

Meow — Sat, 10 Sep 2022 18:00:23 GMT

You will Not lose rewards you already have on your account: loyalty, referrals, autopay, Christmas bonuses, etc.

What you might lose is promo (if any) related to particular plan when you signed up like '2Gb for 1 year for $25 plan'.

Re: Change plan

Janja — Sat, 10 Sep 2022 18:09:35 GMT

@Meow @dabr Thank you so much for confirming I will keep my rewards. Would it make a difference if I choose to change my plan now and not to wait until next bill cycle?

Re: Change plan

dabr — Sat, 10 Sep 2022 18:11:04 GMT

@Janja Unless you really need extra data immediately, you're better off to always schedule the change for next renewal as PM doesn't prorate or refund for the existing plan.

Re: Change plan

Alexandf — Sat, 10 Sep 2022 18:14:26 GMT

@Janja

send private message CS_Agent at: and ask them to check it your account will losing any promo you have.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

(envelope icon on the top right) CS_Agent will reply you there.

Re: Change plan

Meow — Sat, 10 Sep 2022 18:20:43 GMT

It is always better to change plan on next renewal so you do not pay more than you need. It is really painless and works well. But you can always change plan Now if new plan offers something you desperately need immediately (data, outgoing minutes) and your cost calculation can justify it.

Re: Change plan

computergeek541 — Sun, 11 Sep 2022 02:05:22 GMT

@goblin Please try to avoid repeating others.