topic Re: no Sim card detected in Get Support

no Sim card detected

ergyth — Tue, 04 Jan 2022 19:43:53 GMT

Considering I seem to be the 3rd person today (maybe more) to have this problem. Did PM send out a bad batch of SIM cards?

So I went through, registered with PM, activated my SIM, ported my number over. I have verified the following:

One Plus Two, North american version
- The phone is unlocked and compatable with PM
Account shows Active

Since the phone is dual SIM, I had both SIM cards in, only the PM card shows that it isn't detected. I've swapped slots and got the same results. Old SIM card gets detected, PM shows nothing. I've also tried with just the PM SIM, same results. I also tried the tape trick and the phone still shows no SIM card detected.

I've ordered a new SIM but considering I just paid $150 for PM service and now I don't have service through either PM or my old provider, I'm a little annoyed.

Re: no Sim card detected

makkahn28 — Fri, 03 Jun 2016 04:53:40 GMT

Hi. Oh dear, this is extremely odd, embarrissing and unacceptable. either send PM an email detailing exactly what you described, or send a PM rep a private message and they'll surely get on the case, as this can lead to some possible unpleasent surprises

Re: no Sim card detected

makkahn28 — Fri, 03 Jun 2016 04:56:21 GMT

@Shazia_K, @Kalla_A, @Mary_M, @Jeremy_M, 3 ppl have just reported of receiving possible defective Tri-Sims, and one paid for service and cannot enjoy due to this.

Can PM do something abouth this issue?

Re: no Sim card detected

Shazia_K — Fri, 03 Jun 2016 13:25:06 GMT

Hello @ergyth,

Welcome to Public Mobile 🙂

I'm very sorry to read that you are not getting service on your new SIM card.

Would you please send me the account info and SIM card number via private message?

I will be glad to look into this for you.

Thanks,

Shazia

Re: no Sim card detected

ergyth — Fri, 03 Jun 2016 13:25:11 GMT

I've sent an email, still waiting on a reply. This is a pretty disipointing first experience with a new provider.

Re: no Sim card detected

Shazia_K — Fri, 03 Jun 2016 13:31:43 GMT

@ergyth,

I understand this can be very disappointing, would you mind sending me all the info? I will look into this for you right away.

Thanks.

Shazia

Re: no Sim card detected

Luddite — Fri, 03 Jun 2016 14:07:08 GMT

@ergyth Do you know how to send a private message?

Re: no Sim card detected

ergyth — Fri, 03 Jun 2016 14:27:32 GMT

I've sent a PM to Shazia_K.

Re: no Sim card detected

srlawren — Fri, 03 Jun 2016 19:31:44 GMT

@Shazia_K have you been able to help @ergyth at all?

Re: no Sim card detected

Shazia_K — Fri, 03 Jun 2016 19:40:13 GMT

Hey @srlawren,

Thanks for following up 🙂

The issue was resolved, @ergyth might want to update you guys later?

Thanks,

Shazia

Re: no Sim card detected

srlawren — Fri, 03 Jun 2016 20:31:42 GMT

Wonderful news, thanks @Shazia_K 🙂

Re: no Sim card detected

ergyth — Sat, 04 Jun 2016 03:22:37 GMT

Yep, Shazia_K sent me a new SIM, I'll update once I have recived it and very that it works (or doesn't).

Thank you for the help.

Re: no Sim card detected

ergyth — Tue, 07 Jun 2016 16:58:51 GMT

The new SIM card works, I was able to connect right away. Data and cell are both up and running.

Re: no Sim card detected

Shazia_K — Tue, 07 Jun 2016 17:00:35 GMT

@ergyth,

Thank you for updating us 🙂 I'm glad you were able to activate the new SIM card!

Let us know, if anything!

Shazia

Re: no Sim card detected

srlawren — Tue, 07 Jun 2016 19:13:24 GMT

Welcome (finally!) to Public Mobile, @ergyth! 🙂