topic Re: Not receiving calls in Get Support

Not receiving calls

gmgreen96 — Sat, 10 Sep 2022 14:01:35 GMT

Hello, I can call out but I cannot receive calls?

Re: Not receiving calls

softech — Sat, 10 Sep 2022 14:03:10 GMT

@gmgreen96 did you just activate and requested porting into PM?

A critical part to porting is to receive a text from your old provider and reply YES within 90 mins. Sound like you missed the step and hence porting was not completed

There is a number to all to talk to live support and the can re-trigger the process for you. I will message the number to you via the Community inbox. Check the envelope icon on top right. Call them and get it fixed

Re: Not receiving calls

Outdoorsman — Sat, 10 Sep 2022 14:04:50 GMT

@gmgreen96 Hi did you just transfer in your number if so did you get the text asking to Port your number you must reply yes within 90 minutes or your port will fail

Re: Not receiving calls

esjliv — Sat, 10 Sep 2022 14:05:05 GMT

@gmgreen96 - try to :

restart your phone
toggle into and out of airplane mode
perform a Reset of the device's Network Settings

Re: Not receiving calls

harleylover2017 — Sat, 10 Sep 2022 17:30:07 GMT

Can i get that number to im having the exact same problem

Re: Not receiving calls

computergeek541 — Sat, 10 Sep 2022 18:29:50 GMT

problem had already been solved