topic Re: Forgot email address in Get Support

Forgot email address

jeremyklassen — Sat, 10 Sep 2022 13:10:54 GMT

I need to sign into my son's account to pay his bill, but forgot email address.

Re: Forgot email address

softech — Sat, 10 Sep 2022 13:34:47 GMT

@jeremyklassen best is to try using the Forgot Password Link on the login page. You can try with all email addresses you have and see which one got the reset password email

If that doesn't help, then open ticket with PM Support and they can sort it out for you:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Forgot email address

Outdoorsman — Sat, 10 Sep 2022 13:35:41 GMT

@jeremyklassen

to reset or change your email

you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Forgot email address

Alexandf — Sat, 10 Sep 2022 19:06:37 GMT

@jeremyklassen

~~you cannot change your Account email address yourself. You have to open ticket with PM support and ask them to change it for you~~

~~At https://publicmobile.ca/chatbot.~~

~~Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"~~

~~have trouble with Chatbot: Private message CS_Agent at:~~

~~https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437~~

~~Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.~~

go to store buy it vouchers and call *611 added to your account

edited by comptuergeek541: information about how to contact a CSA was provided nearly 5 hours earlier

Re: Forgot email address

dust2dust — Sat, 10 Sep 2022 18:26:35 GMT

@Alexandf- The customer did not ask about changing the email. What are you reading into these posts that you reply with something that seems irrelevant?