I need tech support

MarketMama — Sat, 10 Sep 2022 12:58:12 GMT

I am at my trailer in Ipperwash Ontario. No signal for over a week! Help.

Re: I need tech support

esjliv — Sat, 10 Sep 2022 13:00:33 GMT

@MarketMama - is your account status Active? Log into My Account or try calling 611 to check.

If in suspended status, make a manual payment and reactivate.

If in Active status, try 1 or more of the below:

restart your phone
toggle into and out of airplane mode
perform a Reset of the device's Network Settings
move your sim card to another phone to see if services works
manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if services work

Check for outages in your area:

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

computergeek541 — Sat, 10 Sep 2022 18:22:59 GMT