topic Going back to previous plan with same benefits in Get Support

Going back to previous plan with same benefits

monakaushal0717 — Sat, 10 Sep 2022 04:02:48 GMT

Hi, I recently switched to $55 plan thinking that I might use lot of data when I am out. But out of 20 GB not evey 1 GB is utilized still.

I want to go back to $15 plan with unlimited Canada wide call. Please help. 🙏

Re: Going back to previous plan with same benefits

Alexandf — Sat, 10 Sep 2022 04:04:38 GMT

@monakaushal0717

check plan online

you can't changed open ticket with PM support and ask them to fix it,

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.

Re: Going back to previous plan with same benefits

dust2dust — Sat, 10 Sep 2022 04:06:10 GMT

@monakaushal0717- You can totally change back. I suggest setting up for your next renewal.

Re: Going back to previous plan with same benefits

softech — Sat, 10 Sep 2022 04:07:25 GMT

@monakaushal0717 you can definitely schedule a plan change for next cycle

Unfortunately, PM is prepaid provider and won't be able to refund or do partial refund with your current cycle even you didn't use much of it.

Re: Going back to previous plan with same benefits

hairbag1 — Sat, 10 Sep 2022 04:11:34 GMT

You can change back to the $15 plan if you want. I suggest you select Change at next Renewal.

edit...Log in to your account / Plan and Add-ons / click Change My Plan. Use the little yellow arrow to scroll to the plan you want...Then click Change plan on next renewal date.

Re: Going back to previous plan with same benefits

DDM69 — Sat, 10 Sep 2022 04:13:25 GMT

Disregard the answer from Alexandf. Of course you can switch back to your old plan. Just follow the steps mentioned by the other experienced community members. Good luck! 😊