topic Re: Activation Problem in Get Support

Activation Problem

raveerdhillon — Sat, 10 Sep 2022 02:31:22 GMT

Hi, I just got my new sim card and while I am trying to activate it I put my card details and it won't process everything I right down is fine I've tried 3 different cards and they all say please correct mistakes in red but nothing is red? so I don't know what to do.

Re: Activation Problem

RossN — Sat, 10 Sep 2022 02:33:53 GMT

@raveerdhillon hi try clearing your cache and cookies or try a different browser in ingognito mode reboot and try again

Re: Activation Problem

softech — Sat, 10 Sep 2022 02:34:18 GMT

@raveerdhillon before you try again, make sure PM didn't charge any of your credit cards

Also, at which step you got the error? Step 1 ? or further?

I suggest you to try to use Incognito mode to try activate again

If it still fails, you can try to message PM Support and have them to investigate

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Activation Problem

Alexandf — Sat, 10 Sep 2022 02:40:04 GMT

@raveerdhillon

Try different browser. Try incognito mode. Clear browser cache,cookies, Try refresh.Try again.