topic Re: Add-ons has not been applied! in Get Support

Re: Add-ons has not been applied!

yameel — Fri, 09 Sep 2022 16:24:05 GMT

Hello there,

I have the same situation where add-ons was purchased and have exceeded the monthly usage from the text but the data is still not available after numerous times of restarting the phone. I confirmed the availability of the add-ons on my account. Oddly, it shows I still have some data left from the monthly amount. Please help, it's awfully frustrating.

Thanks!

Re: Add-ons has not been applied!

hTideGnow — Fri, 09 Sep 2022 16:32:57 GMT

HI @yameel

Try to use clear your browser cache, close and relaunch to check the usage on My Account again. The usage you saw earlier might not be updated because of cache and cookies

And did you check if your phone has some data limit setting?

Re: Add-ons has not been applied!

yameel — Fri, 09 Sep 2022 17:10:51 GMT

Thanks for your prompt reply! I attempted again and did all you have recommended...it appears the same. The data limit setting has been turned off. Would you advise to visit a store at this point?

Re: Add-ons has not been applied!

dabr — Fri, 09 Sep 2022 18:01:32 GMT

@yameel So you cleared cache/cookies and used incognito mode to log into your account and see data still available?

You could try powering off the phone, remove the SIM card and reinsert after couple of minutes and reboot. Make sure your data hasn't been turned off accidentally too. Also re-check APN settings in case something got lost during an update or something.

https://www.publicmobile.ca/get-help/articles/set-up-data-on-an-android-phone

https://www.publicmobile.ca/get-help/articles/set-up-data-on-an-iphone

Re: Add-ons has not been applied!

dust2dust — Fri, 09 Sep 2022 18:09:17 GMT

Another way of updating the caching is to click on the little spinner refresh icons lower down.

Maybe you could provide an image of your add-ons list and while you're there the plan usage box to the left on a desktop browser. After clicking all those refresh icons of course.

Re: Add-ons has not been applied!

Alexandf — Sat, 10 Sep 2022 00:22:21 GMT

@yameel

Try different browser. Try incognito mode. Clear browser cache. Try refresh.Try Login

or open ticket with PM support and ask them to fix it

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.