topic Re: account in Get Support

account

Joannepaterson2 — Fri, 09 Sep 2022 19:07:00 GMT

My minutes have run out for account from AUg 2021-Sept 14 2022. I have automatic pay set up . Will my account renew automatically when payment is received Sept 14.2022 ?

Re: account

softech — Fri, 09 Sep 2022 19:09:54 GMT

@Joannepaterson2 Yes, the data and minutes will reset automatically after renewal, after Sept 14 in your case as you already setup Pre-Authorized payments

But if you need minute now, then you will have to buy extra minute add-on. Maybe the $5 for 500 Canada Wide minutes. But if you have the Christmas bonus Long distance minutes, then you already have an add-on that you can use to call Canada. That add-ons covers the calling within Canada and will be used automatically

Re: account

Joannepaterson2 — Fri, 09 Sep 2022 19:13:55 GMT

Thank you

Re: account

Alexandf — Sat, 10 Sep 2022 00:06:10 GMT

@Joannepaterson2

you can open ticket with PM support and ask them to early renewal,

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.