topic Re: Sim/Hardware issues in Get Support

Sim/Hardware issues

Emma19 — Fri, 09 Sep 2022 17:33:57 GMT

Hi,

My SIM card did not arrive and it has been more than 10 business days.

Should I order a new one? Or is it going to take more time?

Emma

BKNS27 — Fri, 09 Sep 2022 17:29:50 GMT

PM normally take 3-10 days to ship out then it is up to Canada Post to deliver to you.

It could take up to 3 weeks to arrive.

If you are in a rush, go to your local Telus/Koodo store and pick one up.

Alexandf — Sat, 10 Sep 2022 00:16:04 GMT

send Private message CS_Agent at: and ask them tracking number, or get refund and go to any store telus or koodo to buy it.

(envelope icon on the top right) CS_Agent will reply you there.