topic Re: Roaming add on in Get Support

Roaming add on

tprystan1 — Fri, 09 Sep 2022 17:12:08 GMT

How can I add roaming to my phone for 10 days if the system won't recognize my email address?

Re: Roaming add on

computergeek541 — Fri, 09 Sep 2022 17:14:07 GMT

@tprystan1 wrote:
How can I add roaming to my phone for 10 days if the system won't recognize my email address?

Do you have a credit card saved on your account? If you do have one saved there, see if you an add it by dialing 611. Remember that the roaming add-on's 10 days starts immediately after purchase.

As for your Self Serve account, did you activate at a store and never created the Self Serve account?

Re: Roaming add on

softech — Fri, 09 Sep 2022 17:14:38 GMT

@tprystan1 you can still buy via *611 if you know your 4 digits PIN

But the best way to do is to get your My Account login back first

Since it does not recognize your email , you cannot use the Reset Password there, you will need to open ticket with PM support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Roaming add on

Alexandf — Sat, 10 Sep 2022 02:38:05 GMT

@tprystan1

it's better not buy it add-ons US, will not works right go to any store buy prepaid US sim card from walmart,

~~you cannot change your Account email address yourself. You have to open ticket with PM support and ask them to change it for you~~

~~At https://publicmobile.ca/chatbot.~~

~~Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"~~

~~have trouble with Chatbot: Private message CS Agent at:~~

~~https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437~~

~~Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.~~

edited by copmputergeek541: crossed out information was provided more than 6 hours earlier