topic Re: Not able to make or receive calls. in Get Support

Not able to make or receive calls.

Ddasler — Fri, 09 Sep 2022 15:05:33 GMT

For 2 days my husband and myself have not been able to make or receive calls. We have data and can still use the internet. I can’t even call *611. What do we do?

Re: Not able to make or receive calls.

CountyDownIeUk — Fri, 09 Sep 2022 15:22:11 GMT

Log into your My Accounts. What is the status of each account. Active??

Reboot both phones.

Are you trying both from a dead spot by any chance? Try a different location.

Re: Not able to make or receive calls.

hairbag1 — Fri, 09 Sep 2022 15:31:52 GMT

Let us know what general area you're in...maybe there's a local network outage we can identify for you.

Re: Not able to make or receive calls.

BKNS27 — Fri, 09 Sep 2022 17:27:33 GMT

@Ddasler

There could be an outage in your area. Check the outage map:

https://istheservicedowncanada.com/status/telus/map

Re: Not able to make or receive calls.

Alexandf — Sat, 10 Sep 2022 00:38:34 GMT

@Ddasler

open ticket with PM support and ask them to fix it,

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.