topic Re: verify in Get Support

verify

aj15 — Fri, 09 Sep 2022 17:17:21 GMT

how should i verify that i am the owner to read my inbox messege

Re: verify

aj15 — Fri, 09 Sep 2022 12:24:09 GMT

my account is locked

Re: verify

softech — Fri, 09 Sep 2022 12:25:42 GMT

@aj15 wrote:
how should i verify that i am the owner to read my inbox messege

@aj15 What do you meant by that? you are logged on as "aj15" in this Community, the inbox is for "aj15".

If you want to make sure it linked to your PM My Account properly, please use the same email address on both your Self-Server My Account and the Community here

Re: verify

softech — Fri, 09 Sep 2022 12:25:30 GMT

@aj15 Your My Account is locked? did you try to use Reset Password option there to try reset the password? Try that first

If still fails, open ticket with PM Support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: verify

aj15 — Fri, 09 Sep 2022 12:25:38 GMT

i was using but unfortunately my account is locked

Re: verify

Outdoorsman — Fri, 09 Sep 2022 12:27:37 GMT

hi if you meen your community inbox (the little envelope top right corner) you just click on it and open the message

Re: verify

aj15 — Fri, 09 Sep 2022 13:32:06 GMT

yes i clicked the envelope it had an authentication link which i failed to verify in 4 attempts and now its locked i cant even read my messege from customer service

Re: verify

softech — Fri, 09 Sep 2022 13:35:39 GMT

@aj15 You have to reply the message CS agent sent you (the one with the validation link) , tell them what happened and they might validate you via messaging with you instead

Re: verify

aj15 — Fri, 09 Sep 2022 13:36:43 GMT

thanks

Re: verify

CountyDownIeUk — Fri, 09 Sep 2022 15:31:34 GMT

Do you mean this?

Put in the email you used and save...then respond to email verification.

Re: verify

computergeek541 — Sat, 10 Sep 2022 00:46:14 GMT

Consistently posting the same message again and again despite the same informatoin being provided more than 12 hours earlier is a form of gaming.