topic Re: Email in Get Support

Email

Nylanhustler — Thu, 08 Sep 2022 23:54:25 GMT

Email I was using was a school email that has now been deactivated. Verification code keeps getting sent there and I can not access it, what do I do to change email on account

Re: Email

dust2dust — Thu, 08 Sep 2022 23:57:13 GMT

That implies your account is suspended because you would then have an SMS option. The email is just a login id but of course you would need to remember the password. So the only way to change the email is through the support people.

But are you actually needing to pay to reactivate? That you can do with 611 and your 4 digit pin. Or vouchers without the pin. Or use real time payments.

Re: Email

BKNS27 — Thu, 08 Sep 2022 23:58:05 GMT

@Nylanhustler

You can have the 2FA code sent by text to your phone so you can login your account.

You will need the contact a CS_Agent to change your email on you account.

Re: Email

Outdoorsman — Fri, 09 Sep 2022 00:03:58 GMT

@Nylanhustler hi to change/reset your email you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Email

esjliv — Fri, 09 Sep 2022 00:04:34 GMT

@Nylanhustler If the account is currently in suspended status you can also look into obtaining a voucher to make a payment through 611, see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some: https://publicmobile.ca/en/on/payment-voucher

For My Account log in issues, you can submit a ticket here to: Create, forgot or change My Account email or password link

Re: Email

Alexandf — Sun, 11 Sep 2022 21:20:33 GMT

@Nylanhustler

you cannot change your Account email address yourself. You have to open ticket with PM support and ask them to change it for you

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

have trouble with Chatbot: private message CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.