topic Re: Unknown charge in Get Support

Unknown charge

vspruCe — Fri, 09 Sep 2022 01:34:02 GMT

Why was my credit card charged $5.25 on Aug 20?

Re: Unknown charge

softech — Fri, 09 Sep 2022 01:39:16 GMT

@vspruCe Did you login to My Account and check the Transaction History page Anything showing on Aug 20 or around that day?

$5.25 is $5 + tax for some provinces. Did you buy any add-on for $5?

What is your usual monthly renewal amount? Was August 20 your renewal day? Any chance $5 was the amount due for the renewal after all the rewards and Available fund applied ?

Re: Unknown charge

CountyDownIeUk — Fri, 09 Sep 2022 02:06:05 GMT

Did you buy a $5 add on and you live in Alberta?

Re: Unknown charge

hairbag1 — Fri, 09 Sep 2022 02:59:30 GMT

Did you buy the 200 MB data add-on for $5 ....or the 500 minutes of Canada wide calling add-on ?

Looks like one or the other as PM has nothing else that costs $5.

Re: Unknown charge

dust2dust — Fri, 09 Sep 2022 03:10:57 GMT

Your community account was created exactly 30 days before. Did you use a referral code at sign up? Did you start with the $15 plan.

Re: Unknown charge

Alexandf — Fri, 09 Sep 2022 04:29:49 GMT

@vspruCe

open a ticket with PM CS Agent. at : https://publicmobile.ca/chatbot.

Follow this to get to ticket open screen quicker:

then click "Contact Us", Then click "Other", then click "Click here to submit a ticket.

Once ticket is submitted, (top right corner envelope icon) periodically for response from CS_Agent

If you have problems submitting a ticket, you can also send a private message to the CS_Agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437