topic Re: Account suspended in Get Support

Account suspended

Khurram — Thu, 08 Sep 2022 23:01:17 GMT

Preauthorize payment

+1 (xxx) xxx-xxxx

Edit: Personal information redacted by will13am. Please do not post personal information in the public forum.

Re: Account suspended

softech — Thu, 08 Sep 2022 21:57:45 GMT

@Khurram you might want to remove your phone number for your own protection

Can you login to My Account and make a manual payment to reactivate? Click the button Reactivate my plan, it will bring you to payment page and you can complete the manual payment there

Re: Account suspended

hairbag1 — Thu, 08 Sep 2022 22:05:18 GMT

@Khurram wrote:
Preauthorize payment
+xxxxxxxx

When is your plan renewal date ? Can you still call/text and use your data ? If so, your plan is just going through the renewal process...it'll be fine tomorrow as long as you have a valid credit card set to Autopay, on your account.

If the phone is not working...follow advise provided by @softech

Re: Account suspended

dabr — Thu, 08 Sep 2022 22:11:03 GMT

@Khurram You're on an open public forum so remove your number by clicking the down arrow top right of your post and select edit/delete.

Re: Account suspended

dust2dust — Thu, 08 Sep 2022 22:09:18 GMT

@dabr- Perhaps say open because, you know, Public (mobile) forum. 🙂

Re: Account suspended

esjliv — Thu, 08 Sep 2022 23:08:24 GMT

If you have no services @Khurram and and you cannot access your account and when you call 611 your account is suspended, you can look into obtaining a voucher to make a payment through 611, see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some: https://publicmobile.ca/en/on/payment-voucher

For My Account log in issues, you can submit a ticket here to: Create or forgot My Account email or password link

Re: Account suspended

Alexandf — Fri, 09 Sep 2022 04:58:26 GMT

@Khurram

so you can't make payment, open ticket with PM support and ask them to fix it

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.