topic Data in Get Support

Data

jacquiefriesen — Thu, 08 Sep 2022 20:36:44 GMT

Used 95% of data and all applications are turned off

Re: Data

RossN — Thu, 08 Sep 2022 20:39:04 GMT

@jacquiefriesen hi you may have already used all your data what you see in your self serve may be a cached version of you data , clear your cache and cookies or try a different browser in secret or incognito mode , reboot your device and sign back into your account and see if it updates

Re: Data

softech — Thu, 08 Sep 2022 20:52:56 GMT

@jacquiefriesen did you get a text about 95% used or yiubgit the number from My Account?

If you are on Android, the mobile data usage page can tell you which appbused the data. But make sure you change the cycle start date on that page to match your PM cycle start date

Re: Data

esjliv — Thu, 08 Sep 2022 23:14:14 GMT

In case your My Account is having refresh /cache issues, try calling 611 to obtain your data balance @jacquiefriesen .

If it doesn't match the 95% notification than you can likely ignore the text.

Try to install an app to track your ‘live’ usage so you can keep track. Public Mobile are 30 day plans (not monthly).

If you are android, try this one:

Data Witness app: https://play.google.com/store/apps/details?id=com.iwik.datawitnesspm&hl=en_CA&gl=US

I use this one myself and it gives me what I need from it.

You could also check out Data counter widget: https://play.google.com/store/apps/details?id=com.roysolberg.android.datacounter&hl=en_CA&gl=US

If you are an Apple user, I am sure there is a 30-day app that is available as well.

Managing Your Data Usage:

https://www.publicmobile.ca/en/bc/get-help/articles/managing-your-data-usage

Re: Data

Alexandf — Fri, 09 Sep 2022 05:03:27 GMT

@jacquiefriesen

open ticket with PM support and ask them to cover it

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

have trouble with Chatbot: Private message CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.