topic Re: Activation in Get Support

Activation

kidea — Thu, 08 Sep 2022 06:39:49 GMT

new number not work

dust2dust — Thu, 08 Sep 2022 06:46:01 GMT

What new number? Sim? Phone number? Service?

Adding - in case you're being bombarded by referral codes, those people are violating the rules of the place by giving it without first being asked.

kidea — Thu, 08 Sep 2022 06:44:39 GMT

got new number

dust2dust — Thu, 08 Sep 2022 06:47:12 GMT

You're going to have to be way more descriptive for anybody to help you.

BKNS27 — Thu, 08 Sep 2022 06:52:27 GMT

Try rebooting your phone by powering it off then power back on. Just hold down the power button then turn it off.

esjliv — Thu, 08 Sep 2022 10:33:35 GMT

@kidea - if you activated a new sim card, were you charged on your credit/debit card for the plan activation?

If so, then, log into your My Account and confirm you status is Active.

If status is Active, are you receiving any error messages on your phone?

remove the SIM card and try it into another phone to see it if works
Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/
check that your phone is not locked to the previous provider
perform a Reset of the device's Network Settings

Alexandf — Fri, 09 Sep 2022 07:22:12 GMT

try other phone and bring back in your phone

or open ticket with PM support At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

have trouble with Chatbot: Private message CS Agent at:

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.