topic Re: Service in Get Support

Service

Toy — Thu, 08 Sep 2022 04:37:08 GMT

Can not phone because it says “no service” on the phone screen. I have checked my account it is alive and up to date

My other phone has no problems and I can use it all the time

Any ideas? Need to get it fixed asap since my wife is using the phone.

Re: Service

softech — Thu, 08 Sep 2022 04:39:31 GMT

@Toy

did you try a phone reboot?

can you put another sim card in this phone and see if it works?

Also, put the PM sim from the phone you have problem to another phone and see if it works

For the phone that does not work, confirm if the phone is "clean" by checking if it was blacklisted:

https://www.devicecheck.ca/check-status-device-canada/

Re: Service

BKNS27 — Thu, 08 Sep 2022 05:04:21 GMT

@Toy

Did you just purchase this phone privately?

If so, it could be locked.

Re: Service

Toy — Thu, 08 Sep 2022 05:24:38 GMT

Did a reboot no joy

Bought 2021 from a trusted dealership. Not black Listed. Will do a sim card swop and report back

Re: Service

Toy — Thu, 08 Sep 2022 05:27:07 GMT

Bought from Orchards in Toronto trusted dealership have bought from them before with no problems

Re: Service

snelgrovekrp — Thu, 08 Sep 2022 06:02:04 GMT

It could be something as simple as the service where you are being spotty. I often have that issue in certain spots in my town. The coverage can come and go and is weaker in some areas. Try turning off your phone and turning it on again. If you're in your home try going to a higher level for better reception.

Re: Service

esjliv — Thu, 08 Sep 2022 10:50:30 GMT

@Toy - you said your other phone as no problems, it is also a public mobile number/sim card? If so, that's good, rules out an issue in your area.

Has your wife's phone worked before, until now? Has she tried toggling into/out of airplane mode?

Sometimes, just the act of removing the sim card, and maybe gently cleaning the contact points of the card, then inserting it back in the phone could help (if debris was lodged inside or it slightly shifted in the sim slot of the phone).

Re: Service

YVR — Thu, 08 Sep 2022 18:48:55 GMT

Hello @Toy

If you have tried a SIM swap and or a phone swap to eliminate any hardware issues, there are some other things that you can try.

In self service, you can click on lost sim to pause service, turn off your phone, then after sometime (maybe a few minutes) restore service, turn on your phone.

If this option fails and you are in an area that typically has good cellular network coverage, you need to contact Public Mobile by creating a ticket for support

Re: Service

Toy — Thu, 08 Sep 2022 20:05:25 GMT

Sim card swooping solved the problem. Seems the simcard was not seated properly.

THANK U FOR EVERY ONE'S CONTRIBUTION.

REALLY PROUD OF ALL THE INPUT RECEIVED

Re: Service

computergeek541 — Thu, 08 Sep 2022 21:52:55 GMT

@Toy wrote:
Can not phone because it says “no service” on the phone screen. I have checked my account it is alive and up to date
My other phone has no problems and I can use it all the time
Any ideas? Need to get it fixed asap since my wife is using the phone.

self solution removed/solution reassigned