topic Payment problem in Get Support

Payment problem

MariamYH — Thu, 08 Sep 2022 04:31:18 GMT

Hi there,

I used to have 8.5 GB at 3G Speed and it was not enough for me! I upgraded to 10GB at 4G Speed and it was the same thing it was done one week a head my next payment. Any recomendation

Thank you

Re: Payment problem

softech — Thu, 08 Sep 2022 04:49:52 GMT

@MariamYH you should start checking which app used the most data on your phone.

Are you on Android or iOS?

For Android, you can trace back your usage for the last month. I suggest you to go to Mobile Data usage page, change the "Start billing cycle on" date to match your current PM's cycle start date. Then you can see how much data you have used so far and which app used the most data

if you are on iOS, you cannot track the data usage backward. However, you can reset the data counter today by going to Settings > Cellular or Settings > Mobile Data, and tap Reset Statistics.. Then you can start tracking from today:

Re: Payment problem

MariamYH — Thu, 08 Sep 2022 05:05:31 GMT

I need to know why data is not enough for me

Re: Payment problem

Dunkman — Thu, 08 Sep 2022 05:06:49 GMT

@MariamYH

It looks like your data needs have increased.

There is a special time limited promotion:

https://www.publicmobile.ca/en/on/plans/20GB-4Gspeed

$55/month for 20 GB of LTE data.

If you need data right away, you could change to this time limited promo immediately. Note; Public mobile does not pro-rate plans. If you change immediately, you will lose whatever is remaining in original plan.

Re: Payment problem

MariamYH — Thu, 08 Sep 2022 05:10:20 GMT

Nothing remain in my plane

Re: Payment problem

softech — Thu, 08 Sep 2022 05:12:08 GMT

@MariamYH how many days left before your renewal date?

if it is just couple days, you can either wait or buy 1GB for $15. But 1GB won't last you too long with your usage

Or you can make a Change Plan now to change to anther plan.

But you might want to review your usage to see if you can cut down a bit of usage if you want

Re: Payment problem

MariamYH — Thu, 08 Sep 2022 05:13:46 GMT

I still have one more week

Re: Payment problem

Dunkman — Thu, 08 Sep 2022 05:15:21 GMT

@MariamYH wrote:
I need to know why data is not enough for me

Here is some more information on data usage;

https://www.publicmobile.ca/en/on/get-help/articles/managing-your-data-usage

Re: Payment problem

MariamYH — Thu, 08 Sep 2022 05:19:16 GMT

I couldn't understand the offer

Re: Payment problem

Dunkman — Thu, 08 Sep 2022 13:09:42 GMT

@MariamYH wrote:
I couldn't understand the offer

@MariamYH

Sorry for delay. How much are you paying for your present plan?

This new promotion offer is available for existing and new customers. A decent deal for higher data users.

$55/month gives your 20 GB of 4G data speeds/ month with unlimited Canada talk and unlimited international text.

So, if you are interested in this plan and ran out of data one week prior to renewal, you can change plans immediately to this new plan. Supposedly, this is a time limited promotion plan. Advertised for students, but anybody can choose this plan.

Re: Payment problem

MariamYH — Thu, 08 Sep 2022 22:23:55 GMT

Thank you so much for your help. Could you please send me the link.

Mariam

Re: Payment problem

MariamYH — Thu, 08 Sep 2022 22:32:47 GMT

I got it. thank you