Email change

Marcel11 — Thu, 08 Sep 2022 03:57:06 GMT

Hey I am trying to change my email on my account but it keeps on asking me to put the numbers if my new SIM card. I haven’t changed any SIM cards at all. I just need to change the email address

Re: Email change

softech — Thu, 08 Sep 2022 01:41:57 GMT

@Marcel11 you cannot change My Account's email address yourself. You have to open ticket with PM support and ask them to change it for you

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Email change

Marcel11 — Thu, 08 Sep 2022 01:48:41 GMT

Thank you, I appreciate that!

topic Re: Email change in Get Support

Email change

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