topic Re: How to Activation line in Get Support

How to Activation line

Mairey — Thu, 08 Sep 2022 00:31:57 GMT

Re: How to Activation line

esjliv — Thu, 08 Sep 2022 00:34:20 GMT

You mean a sim card @Mairey ? You need to obtain a public sim card and go through the activation pages here: https://publicmobile.ca/en/on/portal/activation

or, are you already a current customer and are in suspended status?

Do you still have services? If yes, this could be your account going through the normal renewal process. The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew.

So, if this is the case, ignore these messages on your SELF SERVE account.

If you have no services, and it is past your renewal, maybe your autopay failed?

Add Funds, manually, to your owing amount or more, through SELF SERVE (or by calling 611 if you have a card registered), then select to reactivate/resume services if it does not automatically do so.

If your plan still does not reactivate / resume and it shows $0 owing, try adding a $1 top-up payment.

Or try

Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" BUTTON
Then, Select Resume/Reactivate Service
Log off your account. Log back in. Reboot your phone.

If this was an Autopay failure, I would let the Customer Support Agents (CSA) know.

Methods to contact the Customer Support Agents (CSA): https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: How to Activation line

BKNS27 — Thu, 08 Sep 2022 00:35:03 GMT

PM activation is all online.

What is your problem?

Re: How to Activation line

Mairey — Thu, 08 Sep 2022 00:40:39 GMT

i have new sim

Re: How to Activation line

hTideGnow — Thu, 08 Sep 2022 00:43:31 GMT

@Mairey wrote:
i have new sim

HI @Mairey Just activate. Or you run into some error? If so, please post the error message

Re: How to Activation line

Mairey — Thu, 08 Sep 2022 00:52:35 GMT

what error message

new activate but how

Re: How to Activation line

hTideGnow — Thu, 08 Sep 2022 00:53:54 GMT

HI @Mairey

just start at https://activate.publicmobile.ca/

make sure you have a new PM sim card ready

and a Canadian (or US) credit card for activatoin

Re: How to Activation line

Mairey — Thu, 08 Sep 2022 01:05:36 GMT

i have canadian credit card and new sim and that all

Re: How to Activation line

Mairey — Thu, 08 Sep 2022 01:20:45 GMT

and how to get new number there puting last 4 digit to i get it

Re: How to Activation line

esjliv — Thu, 08 Sep 2022 01:23:55 GMT

@Mairey wrote:
and how to get new number there puting last 4 digit to i get it

You can keep selecting cities/areas around the location you are looking for phone numbers for. Refresh the city too, and you see different options of numbers.