topic Re: Data in Get Support

Data

TylerMoogk — Wed, 07 Sep 2022 23:14:42 GMT

My account says i have data left but my data is not working

Re: Data

hairbag1 — Wed, 07 Sep 2022 23:16:14 GMT

Let us know.

Re: Data

softech — Wed, 07 Sep 2022 23:16:36 GMT

@TylerMoogk

With this new site, you likely still reading off the cached version, so the usage you got could be wrong

Try to login My Account using Incognito mode (or InPrivate for Edge, Private for Safari) or try again with a completely different browser like Edge/Firefox/Chrome. You should then see the latest usage from the server

Re: Data

esjliv — Wed, 07 Sep 2022 23:17:57 GMT

@TylerMoogk - call 611 to check your data balance, to make sure it matches your My Account.

Ensure your data option is turned ON in the settings of your device.

If it does not match, open a tab in incognito mode then log into My Account. Also, try hitting that circle with an arrow button to refresh your data usage.

If you have data showing and still doesn't work, try:

restart your phone
toggle into and out of airplane mode
perform a Reset of the device's Network Settings
move your sim card to another phone to see if services works

Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/

Re: Data

freek — Sat, 17 Sep 2022 19:54:06 GMT

[spurious comment deleted ...... Luddite]