topic Re: How do i log in and change visa payment in Get Support

How do i log in and change visa payment

Robert1Stone — Wed, 07 Sep 2022 22:54:28 GMT

HELP PLEASE

Re: How do i log in and change visa payment

softech — Thu, 20 Oct 2022 20:10:20 GMT

@Robert1Stone do you have access to My Account now? I thought you had another post about not able to login

If you now have the access back, just go to Payments page, click Manage Payment Method and then Update Card information

https://selfserve.publicmobile.ca/en/account/payment/manage-card

But if you still have problem logging in, please open ticket with PM Support to sort out to login issue first:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: How do i log in and change visa payment

dust2dust — Wed, 07 Sep 2022 22:58:30 GMT

Use the option 2 above. Only they can help you.

Others: it appears this customer is in a charge back situation.

Re: How do i log in and change visa payment

hairbag1 — Wed, 07 Sep 2022 23:01:10 GMT

@dust2dust wrote:
Use the option 2 above. Only they can help you.
Others: it appears this customer is in a charge back situation.

What's the significance of a charge back ?

Re: How do i log in and change visa payment

softech — Wed, 07 Sep 2022 23:04:34 GMT

@hairbag1 it is trouble with a chargeback because PM is prepaid. Anyone had a chargeback will have to use voucher to top up with the help of PM support for 12 months before their account will be back to normal

@Robert1Stone If that is a charge back situation, please open ticket with PM support using method 2 above. You will need to work with them for a resolution. If the chargeback was only by mistakes, maybe PM support can work out something with you

Re: How do i log in and change visa payment

hairbag1 — Wed, 07 Sep 2022 23:09:08 GMT

Sorry...been painting house today so probably paint fume poisoning...but... what is a chargeback anyhow ?

Re: How do i log in and change visa payment

dust2dust — Wed, 07 Sep 2022 23:54:50 GMT

@hairbag1: If you or the bank suspect fraudulent charges have put on the card then the bank takes back the money from vendors. For here that means the customer got free service. They don't like that.

Re: How do i log in and change visa payment

hairbag1 — Wed, 07 Sep 2022 23:57:27 GMT

Ahhh...gotcha. Yes, the PM bean counters wouldn't like that at all.

I didn't know the bank could claw back $$...but it makes sense now.

Thanks