topic Upgrading plan in Get Support

Upgrading plan

Denise123 — Wed, 07 Sep 2022 21:30:06 GMT

Hi. If I am mid cycle, my plan doesn’t renew until the 16th and I upgrade my plan now. Do I pay the new plan amount today and then again on the 16th or does my 30 day cycle start from today?

Re: Upgrading plan

will13am — Wed, 07 Sep 2022 21:32:01 GMT

@Denise123 , yes you would pay the full plan price and the cycle for the new plan would start today. Any remaining time with the old plan is lost.

Re: Upgrading plan

computergeek541 — Wed, 07 Sep 2022 21:32:15 GMT

@Denise123 wrote:
Hi. If I am mid cycle, my plan doesn’t renew until the 16th and I upgrade my plan now. Do I pay the new plan amount today and then again on the 16th or does my 30 day cycle start from today?

If you perform an immediate plan change, the 30 days starts now and last 30 days. However, you won't get any refund for the unused time from the old plan. You also have the option of pre-scheduling the change to occur at the time of the next renewal.

Re: Upgrading plan

benfatto — Wed, 07 Sep 2022 21:33:27 GMT

If you activate a new plan immediately, a new 30 day "clock" starts. You just get no credit for the unused portion of the current plan