topic Re: Wrong IMEI in Get Support

Wrong IMEI

Jack107 — Wed, 07 Sep 2022 15:48:14 GMT

Porting not finalized due to the wrong IMEI prowided.

Re: Wrong IMEI

computergeek541 — Wed, 07 Sep 2022 15:51:55 GMT

@Jack107 wrote:
Porting not finalized due to the wrong IMEI prowided.

Unless you're coming from Petro Canada or 7-11, IMEI shouldn't usually be used. The account number would be better. To make the correction, please open a ticket and ask for the help of a customer support agent. Start here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Wrong IMEI

dust2dust — Wed, 07 Sep 2022 15:54:14 GMT

Call the number in this link. Put your old sim back in a phone and confirm the text.

https://forum.telus.com/t5/Mobility-Services/Help-with-porting-my-number-from-Rogers/m-p/123686/highlight/true#M9475

Maybe this could be appended with your other moderator question.

Re: Wrong IMEI

hTideGnow — Wed, 07 Sep 2022 15:57:20 GMT

HI @Jack107

I have sent you a number to call to talk to Porting team to update the information. Check your Community inbox. They should be able to re-request the porting after

Re: Wrong IMEI

CountyDownIeUk — Wed, 07 Sep 2022 16:14:08 GMT

The easiest way to IMEI check on any phone is to use the *#06# sequence.

Re: Wrong IMEI

Jack107 — Wed, 07 Sep 2022 18:19:39 GMT

Unfortunately 7-11 is my case. The good news is the Porting Team is working on it.

Regards,

Jack.