topic Password Reset Not Working in Get Support

Password Reset Not Working

monnig — Wed, 07 Sep 2022 16:40:41 GMT

I can't reset my password. When I put in my e-mail address, no e-mail is sent. Ever. I'm wondering if someone hijacked the account?

Re: Password Reset Not Working

dust2dust — Wed, 07 Sep 2022 16:43:49 GMT

Did you check any junk/spam folders?

Are your services working?

What are trying to do once you can get in your account?

Re: Password Reset Not Working

BKNS27 — Wed, 07 Sep 2022 18:10:45 GMT

@monnig

Try have the 2FA sent by text to your phone.

But if you didn’t get the code, either the email is not registered in the system.

Best to contact a CS_Agent to help you access your account.

Re: Password Reset Not Working

esjliv — Thu, 08 Sep 2022 02:25:02 GMT

@monnig are you experiencing other suspicious activities?

Have you ever created a My Account before? If not and you are a current customer (have been active within 90 days and have not ported out to another provider), you can submit a ticket here to: Create or forgot My Account email or password link