topic Re: my account has just been temporarily frozen , in Get Support

account payment

Robert1Stone — Sun, 04 Sep 2022 21:29:22 GMT

change passwrd log in not working cannot change payment method

Re: account payment

RossN — Sun, 04 Sep 2022 21:31:42 GMT

@Robert1Stone

hi if you tried password reset with no luck then

you need to contact a customer service agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type request email change/reset password

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: account payment

Timer — Sun, 04 Sep 2022 21:46:52 GMT

@Robert1Stone

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

or safari on private mode, then Reset Password

after successful reset passowrd the close all browser, and one page inPrivate mode,

To Login Page

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

and go to payment,,, manage payment method and update card information and save payment.

Re: account payment

benfatto — Sun, 04 Sep 2022 21:50:15 GMT

@Robert1Stone If you were able to receive the 6 digit code, do not click anything after entering it. The system moves forward automatically after a short delay.

my account has just been temporarily frozen ,

Robert1Stone — Wed, 07 Sep 2022 13:54:25 GMT

I have been trying to make a payment and reset auto payment and use a new credit card #

WITH NO SUCSESS . I have been trying for a week , please help

Robert

Re: my account has just been temporarily frozen ,

hairbag1 — Wed, 07 Sep 2022 14:11:32 GMT

Re: my account has just been temporarily frozen ,

BKNS27 — Wed, 07 Sep 2022 14:13:26 GMT

@Robert1Stone

Also clear your browser cache and cookie then go incognito as per @hairbag1 .

Re: my account has just been temporarily frozen ,

dust2dust — Wed, 07 Sep 2022 14:29:06 GMT

Did the new credit card replace one that maybe had fraudulent activity on it and maybe your bank did some chargebacks?

Re: my account has just been temporarily frozen ,

computergeek541 — Wed, 07 Sep 2022 15:21:50 GMT

Re: my account has just been temporarily frozen ,

Robert1Stone — Wed, 07 Sep 2022 15:33:06 GMT

hoe do I do that?

Re: my account has just been temporarily frozen ,

hTideGnow — Wed, 07 Sep 2022 15:37:14 GMT

HI @Robert1Stone can you at least login to My Account?

You tried to replace credit card but failed?

Maybe open ticket with PM CS agent and they can help to add the credit card for you

open a ticket with PM CS Agent at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: my account has just been temporarily frozen ,

Robert1Stone — Wed, 07 Sep 2022 17:05:52 GMT

yes

Re: my account has just been temporarily frozen ,

dust2dust — Wed, 07 Sep 2022 17:17:31 GMT

Then that's a problem. If your bank charged back the charges from here then you will need to buy vouchers and contact the support people to straighten it out. You might need to use vouchers for a while. Companies tend to frown upon chargebacks.

Re: my account has just been temporarily frozen ,

Robert1Stone — Wed, 07 Sep 2022 22:28:14 GMT

I cannot get to my account

Re: my account has just been temporarily frozen ,

Robert1Stone — Wed, 07 Sep 2022 22:29:01 GMT

I am lost

Re: my account has just been temporarily frozen ,

dust2dust — Wed, 07 Sep 2022 22:32:09 GMT

You need to contact the support people. Click on the chatbot link at the bottom to start.

Re: my account has just been temporarily frozen ,

hTideGnow — Wed, 07 Sep 2022 22:48:23 GMT

@Robert1Stone wrote:
I cannot get to my account

HI @Robert1Stone you have opened a ticket yet?

maybe just message them and you can explain better to CS agent then:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437