topic Re: No service in Get Support

No service

Ada16 — Wed, 07 Sep 2022 10:17:49 GMT

I already paid my plan ,but I got no data

Re: No service

darlicious — Wed, 07 Sep 2022 10:20:37 GMT

Your other services are working? Did you just activate? Or is tonight your renewal? What's the make and model of your phone,?

Re: No service

cellphoneuser1 — Wed, 07 Sep 2022 10:23:09 GMT

@Ada16 Did you just renew? Are other parts of service working?

Re: No service

Ada16 — Wed, 07 Sep 2022 10:23:32 GMT

I was gone two months of the country so I didn’t paid my plan until now ,the model of my phone is an iPhone XS,I got messages ,but when I activate the data it doesn’t work

Re: No service

Ada16 — Wed, 07 Sep 2022 10:26:41 GMT

Yes I just renew, I got text but that all ,no data or calls

Re: No service

esjliv — Wed, 07 Sep 2022 10:30:16 GMT

@Ada16 - if you are using iMessage, then you may not be using SMS. Is calling in/out working?

Confirm your account status says Active in your My Account, or by calling 611.

If active:

Try 1 or more of the below:

restart your phone
toggle into and out of airplane mode
perform a Reset of the device's Network Settings
move your sim card to another phone to see if services works

To perform a Reset of your device's Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

Re: No service

darlicious — Wed, 07 Sep 2022 10:31:39 GMT

@Ada16

Do you have SMS text or just iMessage? When you paid and reactivated did you do it through your self-serve account or through 611? Call 611 on your phone and see if the message tells you whether you are active or suspended?

Re: No service

Timer — Wed, 07 Sep 2022 20:02:17 GMT

@Ada16

turn off device take out SIM card and if you have other device to tried SIM card it's will works.

How to > Reset Network Settings
check APN settings >> How to Set APN
go to Settings-> Cellular-> then tap the switch to enable Cellular Data.
Update iOS > Go to Settings > General > Software Update..and rebooting device.