topic Re: Is there no more choice to disable Pre-authorized payments? in Get Support

Is there no more choice to disable Pre-authorized payments?

BEER — Tue, 06 Sep 2022 17:40:30 GMT

(1) Have they taken away our choice to disable pre-authorized payments?

(2) Also why do we not have the choice to delete our personal credit card info?

As cut and pasted below from my account page.

Pre-authorized payments will be enabled

By paying with a Credit or Visa Debit card, the customer is automatically registered for pre-authorized payments. With pre-authorized payments, we'll renew your service at the end of your payment cycle by charging you the base plan amount. Any credits you have on your account will be adjusted before your Credit or Visa Debit card gets billed. If you decide to change your base plan, we'll automatically adjust the amount charged as needed. Please note that your payment method will be kept on file to be used for future payments and it cannot be removed unless an alternative payment method is provided.

Re: Is there no more choice to disable Pure-authorized payments?

hairbag1 — Tue, 06 Sep 2022 15:41:13 GMT

edit'd

Re: Is there no more choice to disable Pure-authorized payments?

dust2dust — Tue, 06 Sep 2022 15:41:25 GMT

There's a slider switch toggle on the payment page to turn off pre-authorized payments.

No we can't fully remove a credit card ourselves anymore. Apparently the support people can. But you can put in an empty (or valid) visa gift card and not have your real credit card attached.

Re: Is there no more choice to disable Pre-authorized payments?

Meow — Tue, 06 Sep 2022 16:17:33 GMT

Yes, you can switch autopay on and off at will. Right part of the screen...

To remove credit card from your account you have to talk to agent. We cannot do that anymore by ourselves.

Re: Is there no more choice to disable Pre-authorized payments?

hTideGnow — Tue, 06 Sep 2022 16:27:01 GMT

HI @BEER

1. The choice to disable is there, please go to Payment page, update payment method and then you can disable there

2. your choice to delete the card is to open ticket with PM CS Agent. It cannot be removed because " your payment method will be kept on file to be used for future payments"

Re: Is there no more choice to disable Pre-authorized payments?

messenabout — Wed, 07 Sep 2022 04:38:04 GMT

I would think that you could remove your payment method after you opt out of automatic withdrawal.