topic Re: Sim isnt recognized by phone? in Get Support

Sim isnt recognized by phone?

Tyler21 — Tue, 04 Jan 2022 19:43:37 GMT

Just swapped to public mobile, new number, activated everything correctly, paid, my old sim is still recognized in my phone as there so no issues with HTC m8. Throw this sim in perfectly everytime and my phone still shows the symbol that no sim is installed.

Re: Sim isnt recognized by phone?

makkahn28 — Thu, 02 Jun 2016 22:54:27 GMT

Hi. Is your phone unlocked? If not, then unlock, UNLESS phone was from Tel or Koodo, same network

Re: Sim isnt recognized by phone?

SebastienB — Fri, 03 Jun 2016 02:17:12 GMT

I have a HTC m8 and my SIM was recognized so I don't thisnk that the phone is the issue.

Also, usually if the phone is locked, it will ask for an unlock code when you put a sim card from another provider.

Maybe the sim card is defective? I've also heard of sim cards that were to thin to be read correctly by some phones? You could always order another sim card. Or if you have access to another phone, try your current defective sim card in another phone to check it.

Re: Sim isnt recognized by phone?

Tyler21 — Fri, 03 Jun 2016 02:21:08 GMT

Yeah, the phone is unlocked, I had it with Rogers, then with wind, and both sims worked perfectly fine. It seems some other guy in the forum is having the same issue he just posted about it. So maybe a bad batch of sim cards? Either way, like he posted in the forum I really can't wait three days for a new sim to possible work/not work.

Re: Sim isnt recognized by phone?

SebastienB — Fri, 03 Jun 2016 02:31:42 GMT

Yeah,

that sucks. I would hate for that to have happened to me. I just got mine yesterday. Having issues with porting my number (because of old provider) but the sim is fine.

@Shazia_K or @Mary_M seem to be very helpful at fixing things around here. you could try messaging them if you haven't already gotten in contact with them. They might be able to help.

Good luck.

Re: Sim isnt recognized by phone?

ergyth — Fri, 03 Jun 2016 03:33:40 GMT

I'm also having the same problem. Just got my SIM today, it sounds suspiciously like a bad batch of SIM cards.

Re: Sim isnt recognized by phone?

Shazia_K — Fri, 03 Jun 2016 13:10:33 GMT

Hello @Tyler21 and @ergyth,

I'm really sorry to hear about the issue you both having with your new PM SIM cards.

Would it be possible to send me the SIM card numbers and the details of your account via private message? I will take a look into this for you.

Thanks,

Shazia

Re: Sim isnt recognized by phone?

Tyler21 — Fri, 03 Jun 2016 19:56:50 GMT

good to hear, thanks bud. Sucks not having a phone for a few days, hopefully the next batch I ordered will work.