topic 16 digit voucher in Get Support

16 digit voucher

stokelycat — Wed, 07 Sep 2022 00:51:40 GMT

website is not accepting my just purchased 16 digit voucher. Now What?

esjliv — Wed, 07 Sep 2022 00:56:35 GMT

@stokelycat - 16 digits. Is there a 12 digit number on the voucher somewhere?

Try calling 611 to add your voucher to your account.

stokelycat — Wed, 07 Sep 2022 00:57:32 GMT

Thanks. Tried that first.

stokelycat — Wed, 07 Sep 2022 00:59:28 GMT

Thanks. Tried that first.

esjliv — Wed, 07 Sep 2022 00:59:37 GMT

Did you try 12 digits in your My Account as well as calling 611 @stokelycat ?

Some vouchers are said to take 24 hours to activate, are you receiving an error message?

If issues persist adding this to your account, submit a ticket to CSA for assistance to have it added for you.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

Timer — Wed, 07 Sep 2022 01:04:11 GMT

add to your account by call *611

once connected press (1) then (1) again and enter the 12 digit PIN #, on the receipt

softech — Wed, 07 Sep 2022 01:06:13 GMT

@stokelycat where you got your voucher from?

Check this voucher-catalogue thread and maybe it can guide you where you find the 12 digits code from previous examples

dust2dust — Wed, 07 Sep 2022 01:51:29 GMT

Yeah 16 digits doesn't sound right. Were there any instructions on the voucher like calling #123 or something?