topic Re: Not able to transfer number in Get Support

Not able to transfer number

pwu8282727 — Wed, 07 Sep 2022 01:22:23 GMT

hello, I recently transfer to freedom from public mobile but when I tried to transfer my number I didn’t get a text to accept the transfer the freedom agent ask me to call public mobile agent to transfer the phone number but i can’t find a number to call help

Re: Not able to transfer number

cellphoneuser1 — Tue, 06 Sep 2022 23:01:51 GMT

@pwu8282727 wrote:
hello, I recently transfer to freedom from public mobile but when I tried to transfer my number I didn’t get a text to accept the transfer the freedom agent ask me to call public mobile agent to transfer the phone number but i can’t find a number to call help

Only Freedom can help. Freedom needs to resend the request.

Re: Not able to transfer number

Timer — Tue, 06 Sep 2022 23:02:37 GMT

@pwu8282727

ensure that you have received a validation SMS text from your previous service provider, and that you have followed the instructions in the message within 90 minutes to approve the number transfer.
Your old SIM card must be inside your device and your account with your previous provider must still be active so you can receive and respond to the SMS and authorize the request. Please do not replace your old SIM card with your Public SIM until you have responded to this message SMS reply YES
To given the approval to transfer your old number to new provider.

if you will need the help of a Customer Support Agent > Chatbot

or contact PM support team by private message > CS_Agent

Re: Not able to transfer number

esjliv — Tue, 06 Sep 2022 23:11:50 GMT

@pwu8282727 - if your public mobile account still active? If not, you will need to make a manual payment to reactivate it (best to change to the $15 plan first, if not already, to save $'s), then contact freedom to make the port request again.

Re: Not able to transfer number

BKNS27 — Tue, 06 Sep 2022 23:20:25 GMT

@pwu8282727

Did you leave the PM SIM or the Freedom SIM in your phone while waiting for the text?

Is your PM account Active?