topic Re: New SIM card in Get Support

New SIM card

Chrisleggs67 — Tue, 06 Sep 2022 22:48:51 GMT

I ordered a new SIM card but it has not been delivered. Can I cancel the order and purchase one at a local Telus store

Re: New SIM card

softech — Tue, 06 Sep 2022 22:51:38 GMT

@Chrisleggs67 it usually takes 1 to 3 weeks for delivery.

I don't think you can cancel the order but you can message P. support and discuss

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

And yes, if you need one urgently, pick up fromm Telus or Koodo store

Re: New SIM card

Timer — Tue, 06 Sep 2022 22:53:42 GMT

@Chrisleggs67

yes you can by contact PM support team by private message > CS_Agent with order #.

to Find TELUS Stores Near you or Koodo Stores in person to buy it SIM card, and give a call to found out which store has it. some store sold out.

Re: New SIM card

BKNS27 — Tue, 06 Sep 2022 23:10:02 GMT

@Chrisleggs67

When did you place your order for the SIM?

Re: New SIM card

hairbag1 — Wed, 07 Sep 2022 00:01:36 GMT

If you get a new sim at Telus or Koodo kiosk...save the PM sim that was sent to you. When it does arrive, you can gift it to a friend or family member. That way you'll benefit from the refer-a-friend Points program...plus you'll get a $10 credit to your account as long as they use your referral code when they get a PM account too.

Welcome to Public Mobile.

Re: New SIM card

Chrisleggs67 — Wed, 07 Sep 2022 00:18:15 GMT

I placed the order on August 17

Re: New SIM card

BKNS27 — Wed, 07 Sep 2022 00:44:54 GMT

@Chrisleggs67

Hopefully it will arrive in a couple of days due the Labour Day holiday but suggest you contact a CS_Agent anyway.