topic Re: Account Access in Get Support

Account Access

Shedunnit — Tue, 06 Sep 2022 22:41:33 GMT

I can’t get access to my account. The password reset is not working (no code sent to my email).

Re: Account Access

Timer — Tue, 06 Sep 2022 22:45:43 GMT

@Shedunnit

use browser from computer,/clear cache/cookies/use one page inPrivate mode,

or safari on private mode, then Reset Password

after successful reset passowrd then close all browser,/clear cache/cookies/one page inPrivate mode,

To Login Page

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything, just wait about a 3 second will automatically be login,,

if want to contact PM support team by > CS_Agent to reset.

Re: Account Access

RossN — Tue, 06 Sep 2022 22:46:57 GMT

@Shedunnit

hi if that won't work for you then you need to contact a customer service agent they will help reset your account

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: Account Access

esjliv — Tue, 06 Sep 2022 22:46:52 GMT

@Shedunnit

If having issues with your password, use the Forgot your password option to reset it, found here: https://myaccount.publicmobile.ca/en/forgot-password

If an email is received (check spam/junk folder) then the email is likely registered.

If the account is currently in suspended status you can also look into obtaining a voucher to make a payment through 611, see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some: https://publicmobile.ca/en/on/payment-voucher

You can submit a ticket here if issues logging in or to: Create or forgot My Account email or password link

Re: Account Access

BKNS27 — Tue, 06 Sep 2022 23:09:00 GMT

@Shedunnit

Have the 2FA code sent by text to your phone then clear your browser and login.