topic Re: How can I make a payment without entering my account? in Get Support

How can I make a payment without entering my account?

Viviane009 — Tue, 06 Sep 2022 14:33:31 GMT

How can I make a payment without entering my account? when i tried to enter my account, the system asked me to verify the account with my email, but my email is not longer valid. What can I do??

Re: How can I make a payment without entering my account?

softech — Tue, 06 Sep 2022 14:36:41 GMT

@Viviane009 if you remember the 4 digits PIN, you can use *611 and pay there

or you can buy voucher from retails like SDM/711/Shell and load using *611

But for long term, you should have the email address changed on My Account. Just open ticket with PM support and this can usually be done within a day

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: How can I make a payment without entering my account?

Timer — Tue, 06 Sep 2022 21:50:41 GMT

@Viviane009

until you complete updated your account you can use vouchers to purchase from any stations or Shell,

then add to your account by call *611

once connected press (1) then (1) again and enter the 12 digit PIN #, on the receipt ... and see how to pay your bill by *611 here a > photo

official list of retailers location sell > vouchers

or from online to buy it here > Recharge For Public //\\ recharge.com \\// Top-up Public Mobile Recharge.

and then contact PM support team by > CS_Agent to change email and set new password.

and change the community email address by yourself My settings - Community (publicmobile.ca)

to keep all accounts for same email for rewards,