topic Re: Account number help in Get Support

Account number help

gupt007ash — Tue, 06 Sep 2022 19:23:48 GMT

Hi I’m trying to port my number to a different provider but I just need my account number. Thanks.

Re: Account number help

hairbag1 — Tue, 06 Sep 2022 19:27:41 GMT

Re: Account number help

computergeek541 — Tue, 06 Sep 2022 19:28:08 GMT

@gupt007ash wrote:
Hi I’m trying to port my number to a different provider but I just need my account number. Thanks.

Please log into your Self Serve account. The account number is in the Profile section.

Re: Account number help

dabr — Tue, 06 Sep 2022 19:29:15 GMT

@gupt007ash If you still have access to your self serve account then log into it making sure to clear cookies/cache and use incognito mode and then select Profile on the left hand side of page and the account # is available on the right hand side of the Profile page.

Re: Account number help

gupt007ash — Tue, 06 Sep 2022 19:39:36 GMT

Sir I’m unable to login to self serve or reset my self serve. The server fails with my request

Re: Account number help

softech — Tue, 06 Sep 2022 19:42:23 GMT

@gupt007ash did you try using Incognito mode or try with another browser?

If none of those works, then, you will need to open ticket with PM support

Re: Account number help

dabr — Tue, 06 Sep 2022 19:43:40 GMT

@gupt007ash If you're unable to login, then submit a ticket via chatbot to customer support here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or send a private message to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

We're all fellow customers responding on this community forum, so cannot help with anything requiring account access but PM employees will be able to assist you further.

Re: Account number help

dust2dust — Tue, 06 Sep 2022 20:11:12 GMT

Not mentioned here is that if you might still have the welcome email from here from when you signed up then the account number is in there. You might have to dig around in the technical details of the email. But it should be there.