topic Re: how to get a refund in Get Support

how to get a refund

yardie — Tue, 04 Jan 2022 19:43:36 GMT

Ineed to get back my money. I had $66 in my account. I added the add on 1gb of data. My balance dropped to $46. Realized that i needed Talk, Text and Data so I did add on for that. I accepted and ok payment for that. Well now my account is now showing $26. There is no add on phone service and my money is gone.

Re: how to get a refund

NDesai — Fri, 06 Oct 2017 03:15:35 GMT

Are you referring to US add-ons? What made you think that if you buy another add-on, it will replace the one you already bought?

Anyways, send a private message to the Moderator_Team with your ph# and account#. They will see what you have done. Usually, there is no refund since its's a prepaid service.

Re: how to get a refund

MoreYummy — Fri, 06 Oct 2017 03:24:44 GMT

In this case, only a mod can do modification for you.

Re: how to get a refund

stonechucker — Fri, 06 Oct 2017 06:02:34 GMT

@NDesai Another 😞

Re: how to get a refund

CS_Agent — Fri, 06 Oct 2017 14:53:08 GMT

@Yardi, Please check your mailbox, I just sent you a private message 🙂

Cheers,

Aïssata_B

Re: how to get a refund

pakmode — Fri, 06 Oct 2017 15:33:15 GMT

Hopefully this gets sorted out for you OP.

Re: how to get a refund

Tracytong23 — Sun, 08 Oct 2017 04:11:51 GMT

My US data roaming service did not activate. I would like a refund of $20 since I will no longer be needing this.

Re: how to get a refund

ShawnC13 — Sun, 08 Oct 2017 04:55:42 GMT

@Tracytong23, if your US addon didn't activate I would take a look into your self serve and I bet you will see the $20 in your Available Funds. Purchasing addons is a two step process. The first step just adds money to your account you then need to purchase the addon again and have the money taken from your Available Funds. If you have no money showing there you may have had roaming turned off or some other setting as the US addon has been a pretty solid service.

Re: how to get a refund

Tracytong23 — Sun, 08 Oct 2017 15:06:23 GMT

I turned my roaming on and I had changed my APN settings according to the instructions. It still did not work.

Re: how to get a refund

Tracytong23 — Sun, 08 Oct 2017 15:09:27 GMT

I followed the steps as instructed on the Public Mobile site and still have not had any success. It's been over 24 hours and I will be not be requiring the US Data roaming any longer within 48 hours.

Re: how to get a refund

eerriinn — Thu, 12 Oct 2017 18:43:44 GMT

Currently in the USA and added US talk text and data bundle on Tuesday night and not working since I landed Wednesday.... tried to do it again and charged twice and no luck.

How can I get this to work or my money back.

thank you

Re: how to get a refund

wetcoaster — Thu, 12 Oct 2017 22:03:09 GMT

@eerriinn wrote:
Currently in the USA and added US talk text and data bundle on Tuesday night and not working since I landed Wednesday.... tried to do it again and charged twice and no luck.
How can I get this to work or my money back.
thank you

@eerriinn

Adding add-ons is a two step process. If you log into your self-serve account and find the money in your available funds, you need to "buy" your add-on again.

If your add-on is active in your self-serve but the service doesn't work on your phone make sure that your phone's roaming capability is turned on. Public Mobile's roaming partners are AT&T and T-Mobile if you want to select the provider manually. You might also want to double check the APN settings.

Here are the official roaming facts: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Learn-all-about-US-Roaming/ta-p/75772

Should everything above fail you can contact the @Moderator_Team here. Include all relevant information in your message, such as account number, phone number, in depth description of your problem

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: how to get a refund

yardie — Fri, 13 Oct 2017 14:05:28 GMT

Re the questions, what made me think I could replace one add on with another and is it US add on?

I was not trying to replace. I mistakenly bought only US data.

Then I attempted to buy US Talk, Text and Data. $20 dollars was deducted from my account but the Talk,Text and Data (250) has not been activated.

My $20 should be refunded because the service has not been provided.

Re: how to get a refund

yardie — Fri, 13 Oct 2017 14:30:19 GMT

I do plan to contact the CRTC about this issue if I am not satisfied.

I notice that I'm not the only persom whom needs to get a refund. I provided required info.

Re: how to get a refund

yardie — Fri, 13 Oct 2017 15:43:35 GMT

I have received my refund and thanked the moderators. I believe my case was quite simple and straight forward.

Re: how to get a refund

Acekiller — Fri, 13 Oct 2017 17:09:55 GMT

good for you that you got the refund!