topic Re: How do I add on to my plan when my account access is blocked? in Get Support

How do I add on to my plan when my account access is blocked?

Cldlk — Tue, 06 Sep 2022 18:13:39 GMT

Re: How do I add on to my plan when my account access is blocked?

Meow — Tue, 06 Sep 2022 18:17:30 GMT

If your account is Active but you cannot access it through Internet, try calling 611 and purchase add-ons that way.

Work with agent to unlock your account in the mean time if you forgot password or similar.

Re: How do I add on to my plan when my account access is blocked?

RossN — Tue, 06 Sep 2022 18:19:57 GMT

@Cldlk hi how do you mean blocked ? your email and password won't work? did you try to clear your cache and cookies or try a different browser in secret or incognito mode , reboot your device and try to sign back into your account if that won't work

you need to contact customer service agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type request email reset/ change

2. alternatively you can private message them here

check your community envelope for a reply

Re: How do I add on to my plan when my account access is blocked?

dust2dust — Tue, 06 Sep 2022 18:18:06 GMT

What happens when you dial 611 from your phone? If you know your 4 digit account pin then you can use 611 to buy some add-ons.

But what do you mean "blocked"?

Re: How do I add on to my plan when my account access is blocked?

Timer — Tue, 06 Sep 2022 20:24:36 GMT

@Cldlk

use browser from computer,/clear cache/cookies/use one page inPrivate mode,

or safari on private mode,To Login Page

or use vouchers,to purchase from any stations or Shell,

then add to your account by call *611

once connected press (1) then (1) again and enter the 12 digit PIN #, on the receipt....and see how to buy it Add-ons from *611 here a > photo

Official list of retailers location sell: vouchers

or from online to buy it here: Recharge For Public /\ recharge.com \/ Top-up Public Mobile Recharge.

Re: How do I add on to my plan when my account access is blocked?

esjliv — Tue, 06 Sep 2022 23:56:30 GMT

@Cldlk - addons will only work on Active public mobile plans. Do you have an Active plan currently?

Note -If you have been in nonpay/suspended status for over 90 days, or ported your Public Mobile number to another provider, then you lost your Public Mobile account, phone number, and access to self serve/My Account.