topic Re: Data usage innacurate in Get Support

Data usage innacurate

jasond0 — Tue, 06 Sep 2022 18:02:06 GMT

Hello,

When I sign in to my account it says that I have 45% data remaining for this period but I received a text from Public Mobile saying I have used 100%. My data is not working now but I have not used it all. I went through the troubleshooting tips from the virtual assisstant but it did not fix the issue.

Re: Data usage innacurate

hairbag1 — Tue, 06 Sep 2022 18:03:31 GMT

To get an accurate picture of your data remaining, log in using incognito mode. Try using a different web browser...Firefox works good here.

Re: Data usage innacurate

RossN — Tue, 06 Sep 2022 18:09:52 GMT

@jasond0 hi what you see in your self serve may be a cached version of you data , clear your cache and cookies or try a different browser in secret or incognito mode , reboot your device and sign back into your account and see if it updates

Re: Data usage innacurate

esjliv — Wed, 07 Sep 2022 00:11:24 GMT

@jasond0 When logged into your My Account try hitting that circle with an arrow on it (refresh button), does your quantity remaining up date then?

Also, call 611 to check the balances of your data to see what it says, as it also should be accurate.