topic Re: Can't sign in in Get Support

Can't sign in

JeannettePink — Tue, 06 Sep 2022 03:54:12 GMT

every time I try to sign in to my account it says message untheorized how do I sign in?

Re: Can't sign in

Timer — Tue, 06 Sep 2022 03:56:52 GMT

use browser from computer,/clear cache/cookies/use one page inPrivate mode,

or safari on private mode, To Login Page

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything, just wait about a 3 second will automatically be login,,

Re: Can't sign in

ChuckYeah — Tue, 06 Sep 2022 03:57:18 GMT

Try clearing your cache and also use private or incognito mode if you know how. Fixes a lot of issues like that.

Re: Can't sign in

dust2dust — Tue, 06 Sep 2022 03:57:19 GMT

??? Never heard that wording.

Try a different browser or even device or use incognito mode.

Re: Can't sign in

JeannettePink — Tue, 06 Sep 2022 04:01:00 GMT

Yes I have tried so many things and still this

{"message":"Unauthorized"}

Re: Can't sign in

Timer — Tue, 06 Sep 2022 04:11:14 GMT

@JeannettePink

if from browser mobile Chrome, go view in desktop mode.

Tap on the menu options.
Select the checkbox against the Desktop site.
and clear cache and cookies and use one page incognito.

here link for photo View Desktop Site. check it out how to do it.

your issue in your browser tried to update or install Microsoft Edge.

Re: Can't sign in

kds123me — Tue, 06 Sep 2022 04:44:38 GMT

I just downloaded a new browser and I still can't sign in

Re: Can't sign in

Timer — Tue, 06 Sep 2022 04:49:13 GMT

@kds123me

you install Microsoft Edge then clear cache/cookies/use one page inPrivate mode,

Re: Can't sign in

dust2dust — Tue, 06 Sep 2022 04:53:44 GMT

Are you on a VPN maybe? I'm sure whatever browser you are running now should be sufficient. It doesn't have to be Edge. A fresh install also wouldn't need to clear any data because it's a fresh install.

I use Firefox and Chrome on mobile and non-mobile. They're fine.

Re: Can't sign in

esjliv — Tue, 06 Sep 2022 10:27:57 GMT

I've receive this message at times too, since website updates. Incognito mode always seems to fix it.

In case, you did not try this yet (just like others have already suggested), here is how to Open A New Incognito Window. So that you can proceed to open public mobile site this way after this tab is open.

You can also use a keyboard shortcut to open an Incognito window:

Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.
Mac: Press ⌘ + Shift + n.