topic Re: Data usage in Get Support

Data usage

Konec66 — Tue, 06 Sep 2022 00:02:53 GMT

Wrong data usage counting. It appeared twice in last two months. Where could I find a help with this? Should I cancel my account? I am very dissatisfied.

Re: Data usage

Timer — Wed, 07 Sep 2022 19:52:02 GMT

@Konec66

the system there is a new design but everything is fine. you need to use the computer browser/clearing cache/cookies and using a page in private mode,

To Login Page in the main page, click the small circular arrow icon in the lower right corner to update.

or call *611 press 3 and you need your 4 digit PIN and check it out data usage.

Re: Data usage

softech — Tue, 06 Sep 2022 00:05:40 GMT

@Konec66 did you try to use Incognito mode to login and confirm? The new website has lot of issue from cache, try using Incognito mode or a different browser so you can get the updated info from the server

Also, if you are on Android, check your usage again from the Mobile Data usage page. Just make sure you change the cycle start date on the page to match your PM's cycle start date

if you still think there is a discrepancy, open ticket with PM Support and have them to investigate further

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Data usage

esjliv — Tue, 06 Sep 2022 01:30:02 GMT

@Konec66 wrote:
Wrong data usage counting. It appeared twice in last two months. Where could I find a help with this? Should I cancel my account? I am very dissatisfied.

@Konec66 - are you looking at the data usage details in the overview/summary section?

If so, don't go by that, it is not working properly for the time being. Best to choose to download the data into an excel spreadsheet, as this is accurate data usage. Note though, it does take about 6-12 hours to be populated in the details section for data usage.

This area below and your addons should be the best to go by for what is remaining, after refreshing your page:

Re: Data usage

BKNS27 — Tue, 06 Sep 2022 02:24:24 GMT

@Konec66

Are you referring to the Data Counting app on your phone?

PM is on a 30 day cycle and the counter app is monthly.

Alway login to your account to get the current update data usage and don’t reply on the app.