topic Re: Activation in Get Support

Activation

wayneturner — Mon, 05 Sep 2022 23:14:38 GMT

activated a new sim card and transferred number / account from telus about 2 hours ago. Cell phone still does not have service. shouldn't my phone be active by now

Re: Activation

will13am — Mon, 05 Sep 2022 23:17:29 GMT

@wayneturner , the activation is immediate. Your phone should be working right away. The number transfer from Telus is immediate as well. Did your credit card receive a charge for the activation? Did you get a text message to your Telus service asking for acknowledgement of the number port? Are you able to access your self serve account and confirm am active account?

Re: Activation

softech — Mon, 05 Sep 2022 23:18:58 GMT

@wayneturner try to reboot your phone once. You should at least able connect to PM network and able to make outgoing calls even porting is not completed

if you have another phone, try your PM sim card there and see

if they all fail, open ticket with PM support. It is likely just a sim card provisioning problem. Easy fix on PM side, just need to open ticket with them:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Activation

esjliv — Mon, 05 Sep 2022 23:21:33 GMT

@wayneturner

Try to perform a Reset of your device's Network Settings with the public mobile sim card inside. See if that kickstarts the network for you.

This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

Re: Activation

Timer — Mon, 05 Sep 2022 23:37:32 GMT

@wayneturner

maybe your Transfer not completed yet review this poster Solved:Transfer from previous provider not completed - (publicmobile.ca)

they first post by @dust2dust

Re: Activation

BKNS27 — Tue, 06 Sep 2022 02:20:43 GMT

@wayneturner

When you ported over to PM, did you reply to the text confirming you are porting over to PM with the old SIM in the phone?

There is a 90 minute window for you to reply.

If you didn’t reply then the porting will be aborted but your old SIM should still work.

You will need to get a hold of a CS_Agent to restart the porting process for you.
They can be contacted through SIMon Chatbot or private messaging on this page.