topic Re: Payment in Get Support

Payment

WWoodward — Fri, 26 Aug 2022 17:29:27 GMT

Hi! I am on autopay. There were funds in the account. Why did I get a message that you 'could not renew my service because you didn't receive payment'?

Re: Payment

hTideGnow — Fri, 26 Aug 2022 17:31:58 GMT

HI @WWoodward do you have any service now? If you do, you might be able to just ignore it for now

If not, login to My Account and check your Account status, Active? Suspended?

Re: Payment

computergeek541 — Fri, 26 Aug 2022 17:40:28 GMT

Pre-aufhorized payments might have failed. If you service has stopped working, you will need to maniually pay.

Re: Payment

WWoodward — Fri, 26 Aug 2022 17:35:04 GMT

No service. Will try logging into my account again. Tried earlier but page was 'down'.

Re: Payment

Meow — Fri, 26 Aug 2022 17:35:40 GMT

So you had some funds on your PM account? Those funds will be used first and then autopay will charge your card for balance.

Check status of your account. Is it active? Check transactions. Was your renewal today?

Re: Payment

hTideGnow — Fri, 26 Aug 2022 17:37:12 GMT

@WWoodward wrote:
No service. Will try logging into my account again. Tried earlier but page was 'down'.

HI @WWoodward try to use Incognito mode to login

Check Payment history, see what PM has done so far, they could have applied your fund but maybe you didn't have enough? you can post your payment history here and we can help further

Re: Payment

Timer — Fri, 26 Aug 2022 23:27:33 GMT

@WWoodward

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

or safari on private mode, To Login Page

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

and go to payment history,

maybe your payment failed, or the amount at Available Fund not cover plan cost to renew your service.

click Reactivate my plan and follow the steps to make manual payment for this time.

Re: Payment

WWoodward — Tue, 06 Sep 2022 01:20:05 GMT

They want pre-authorized payments on a credit card, not on Debit. Thank you.

Re: Payment

WWoodward — Tue, 06 Sep 2022 01:21:28 GMT

Sorted now, but they want Credit Card pre-authorized payment, not debit.

Re: Payment

WWoodward — Tue, 06 Sep 2022 01:22:51 GMT

Thank you. Per Telus directive, they want pre-authorized Credit Card payments, not Debit.

Re: Payment

WWoodward — Tue, 06 Sep 2022 01:25:23 GMT

Apparently Telus, wants to convert all pre-authorized Debit payments to our Credit Card instead. Wish they had just asked us, instead of interrupting my service. Thank you for info.

Re: Payment

computergeek541 — Tue, 06 Sep 2022 02:00:53 GMT

@WWoodward wrote:
Apparently Telus, wants to convert all pre-authorized Debit payments to our Credit Card instead. Wish they had just asked us, instead of interrupting my service. Thank you for info.

Public Mobile has never accepted pre-authorized debit (PAD) payments. To confirm that, please log into your online banking and you'll see that there's no way to set that up. If you're saying that Public Mobile doesn't want to take Visa debit cards any more, I can assure you that there is no truth to that. In fact, I suspect that Public Mobile would rather cutsomer user Visa Debit instead of a credit card. Credit card reward programs costs money, and merchants sometimes end up paying higher payment processing fees.