topic Re: Data Issues - PM Texts & Website Information Different in Get Support

Data Issues - PM Texts & Website Information Different

newteacher — Tue, 06 Sep 2022 01:06:32 GMT

I keep getting texts that I used up (just tonight) 100% of my data. I have continuously checked my Account information at it says out of 250MB I've only used 29.29MB. It's frustrating because I need my data for my job to download any texted images (they are occasional, but necessarily and I got one just moments ago).

Any ways to fix this? I'd like this fixed asap.

Re: Data Issues - PM Texts & Website Information Different

softech — Tue, 06 Sep 2022 01:10:22 GMT

@newteacher so, your data is working still? yes, this text glitch is common

Just to be sure, use Incognito mode to login to My Account to confirm what you see is the accurate info. The site has lots of cache issue and it might not show the correct info without using Incognito mode

Re: Data Issues - PM Texts & Website Information Different

will13am — Tue, 06 Sep 2022 01:11:45 GMT

@newteacher , use incognito mode. The self serve information could be a stale cached version. Also MMS uses unmetered mobile data that does not count against your usage.

Re: Data Issues - PM Texts & Website Information Different

darlicious — Tue, 06 Sep 2022 01:16:01 GMT

@newteacher

If you sort out and refresh your self-serve account usage page it is likely that the text was in error especially if you did not get a 75% and/or a 95% usage text before you got the 100% usage text then it really does sound like an errant text. So definitely go by the refreshed usage page in your self serve account.

"Download text images"Are you talking about MMS messages? If so you do not require any plan data to send or receive MMS as it uses a different server. So if you do run out of mobile data your MMS will still work.

Edit:

Ninja'd!

Re: Data Issues - PM Texts & Website Information Different

newteacher — Tue, 06 Sep 2022 01:13:55 GMT

@will13am I will do that, thank you!

Re: Data Issues - PM Texts & Website Information Different

newteacher — Tue, 06 Sep 2022 01:14:21 GMT

@softech I'll test that out, thanks!

Re: Data Issues - PM Texts & Website Information Different

Timer — Tue, 06 Sep 2022 01:45:18 GMT

@newteacher

call *611 press 3 and you need your 4 digit PIN and check it out data usage.

the system there is a new design but everything is fine. after trying to use the computer browser, clearing cache/cookies and using a page in private mode,

or in the main page, click the small circular arrow icon in the lower right corner to update.

Re: Data Issues - PM Texts & Website Information Different

Nezgar — Tue, 06 Sep 2022 22:05:21 GMT

Try putting your phone in airplane mode, and then when intje "My Account" portal, refreshing the "Plan Usage" using the circle arrow in the bottom right of the section/widget: (And then take your phone out of airplane mode... and refresh again to see if any further change is observed)