topic Re: Add on US data not working in Get Support

Add on US data not working

Osotua — Mon, 05 Sep 2022 19:24:09 GMT

Hi added us roaming. Roaming data no working. Requesting for refund $ 20 pr considering switching to other reliable cellular providers.

Re: Add on US data not working

RossN — Mon, 05 Sep 2022 19:26:07 GMT

@Osotua hi if you would like a refund/credit

you need to contact a customer service agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: Add on US data not working

darlicious — Mon, 05 Sep 2022 19:30:42 GMT

@Osotua

Read the link post with info on Public mobiles US roaming add-ons. Make sure you follow the instructions on how to make sure the roaming add-on will work and the limitations to voice services. If you need more help or troubleshooting after you implement the methods needed to ensure your US roaming add-on will work we can help you. then.

While customer support are very willing to give credits where credit is due technically all purchases are non-refundable and they will not credit your account if you do not try to get your US roaming to work and if you plan on leaving a credit will not help you.

https://productioncommunity.publicmobile.ca/t5/Get-Support/US-Roaming-Add-ons-Decommissioning-of-US-3G-HSPA-Networks/td-p/843202

Re: Add on US data not working

dust2dust — Mon, 05 Sep 2022 19:33:22 GMT

@Osotua- Did you try to manually connect to T-Mobile? Did you turn on roaming data? Maybe have a go at trying AT&T as well. Did your normal data work when you were at home? Data should theoretically work.

Re: Add on US data not working

esjliv — Mon, 05 Sep 2022 22:55:59 GMT

@Osotua wrote:
Hi added us roaming. Roaming data no working. Requesting for refund $ 20 pr considering switching to other reliable cellular providers.

Just checking...are you in the USA @Osotua . Roaming addons are for use whilst in the USA.

All other addons are for use whilst in Canada.

Re: Add on US data not working

Osotua — Tue, 06 Sep 2022 00:38:48 GMT

Am in the US for three days - only one more day to go and no data 🤔

Re: Add on US data not working

softech — Tue, 06 Sep 2022 00:43:42 GMT

@Osotua you meant you cannot use data at all there?

make sure you enable Roaming Data.

you tried both T-Mobile and AT&T and neither working for you?

Re: Add on US data not working

darlicious — Tue, 06 Sep 2022 01:10:02 GMT

@Osotua

What's the make and model of your phone?

Re: Add on US data not working

esjliv — Tue, 06 Sep 2022 01:25:29 GMT

@Osotua it was within 10 days that you successfully added the Roaming addon to your account, was it?

Try restarting your phone or do a reset of the device's network settings, to help get connected to the proper network.

Get Help Article for Roaming and things for reference:

https://www.publicmobile.ca/en/bc/get-help/articles/us-roaming#:~:text=Troubleshooting%20U.S.%20Roaming%20Add%2DOns

Re: Add on US data not working

Osotua — Tue, 06 Sep 2022 05:46:25 GMT

Already tried restarting phone on the very first day of adding data. Not worth troubleshooting considering I have only one mor day in the US