topic Re: fraud in Get Support

fraud

finlayto — Mon, 05 Sep 2022 20:52:54 GMT

I have a public mobile charge on my CC and I am not a client

Re: fraud

Yummy — Mon, 05 Sep 2022 20:54:52 GMT

Could you provide screenshot of your charge? Mask sensitive info.

How much you were charged? Maybe somebody got hold of your CC info.

Re: fraud

softech — Mon, 05 Sep 2022 20:55:30 GMT

@finlayto you sure no one in your family used that to activate?

how much we are talking about?

Any chance you are a Koodo or Telus customers? sometimes they charge under a different company name (they all part of the Telus family)

Please open ticket with PM support by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: fraud

dust2dust — Mon, 05 Sep 2022 20:55:05 GMT

Then tell your bank to charge it back. Unless you have a family member who used the card.

Re: fraud

dabr — Mon, 05 Sep 2022 20:55:28 GMT

@finlayto If you're not a customer nor paying for another family member/friend, then you can do a chargeback on your CC to get this fixed or submit a ticket via chatbot and ask customer support to issue a refund for this charge.

Here's a link to chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or send a private message to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: fraud

Timer — Mon, 05 Sep 2022 20:58:19 GMT

@finlayto

contact PM support team by private message > CS_Agent to check it.. and bring your bank statement photo proof

Re: fraud

RossN — Mon, 05 Sep 2022 20:57:48 GMT

@finlayto you need to contact a customer service agent they can look into it for you also check with your credit card company to alert them to the situation

you can private message them here

check your community envelope for a reply