topic Tech support for service not working in Get Support

problems with receiving text and sending text to Android phones

lilolil — Thu, 01 Sep 2022 22:17:14 GMT

new to PM , I have an iPhone and I'm unable to send or receive texts to Android phon

Re: problems with receiving text and sending text to Android phones

dust2dust — Thu, 01 Sep 2022 22:19:52 GMT

You need to turn on the SMS option.

Adding - wait...receive? Are you able to receive calls? Did you transfer a number in?

Re: problems with receiving text and sending text to Android phones

RossN — Thu, 01 Sep 2022 22:21:17 GMT

@lilolil hi in your settings /messages do you have send as an sms enabled?

Re: problems with receiving text and sending text to Android phones

lilolil — Thu, 01 Sep 2022 23:12:57 GMT

yep it is and still not working

Re: problems with receiving text and sending text to Android phones

BKNS27 — Fri, 02 Sep 2022 01:02:18 GMT

@lilolil

Check to see if your Cellular Data is enabled (turned on).

Go to Settings>Cellular>Cellular Data.

Re: problems with receiving text and sending text to Android phones

Timer — Fri, 02 Sep 2022 01:07:54 GMT

@lilolil

turn off device take out SIM card and if you have other device treid to insert SIM.

Reset Network Settings >> How to Reset Network Settings
check APN settings >> How to Set APN
Go to Settings and tap "Messages," then make sure "MMS Messaging" is turned on by swiping the button to the right.
MMS Go to Settings-> Cellular-> then tap the switch to enable Cellular Data.
Update iOS > Go to Settings > General > Software Update,

tried this > Deregister and Turn Off iMessage
and rebooting device.

Re: problems with receiving text and sending text to Android phones

Timer — Fri, 02 Sep 2022 01:17:18 GMT

@lilolil

if you portng your old number to PM do you have received a validation SMS text from your previous service provider, you have responded to this message SMS reply YES,

maybe not complete the processing then you need open ticket with Customer Support Agent > Chatbot <

Re: problems with receiving text and sending text to Android phones

lilolil — Fri, 02 Sep 2022 02:18:08 GMT

Nope, still not working...thank you

Re: problems with receiving text and sending text to Android phones

lilolil — Fri, 02 Sep 2022 02:18:36 GMT

yep its on!

Re: problems with receiving text and sending text to Android phones

softech — Fri, 02 Sep 2022 02:25:54 GMT

@lilolil

You always on iPhone or you switch from Android to iPhone?

try this

1. Start the Settings app.

2. Tap Messages.

3. In the SMS/MMS section, turn on Group Messaging by swiping the button to the right. to turn it on

4. also make sure that iMessage, Send as SMS, or MMS Messaging are all turned on

And check if your Carrier Profiles is up to date

Re: problems with receiving text and sending text to Android phones

lilolil — Sun, 04 Sep 2022 16:58:25 GMT

I've done all this and more....awating tech support which is coming fast enough!

Tech support for service not working

lilolil — Sun, 04 Sep 2022 17:02:14 GMT

I have been waiting since Thurs to get help from Tech support. I have tried all the suggestions of you all to help me get my phone working properly and nothing has worked. Is it odd that it takes this long to get help. I just started with Pm again and i'm not happy with the service at all. 6 hours of my home time wasted...waiting!!!

Re: Tech support for service not working

esjliv — Sun, 04 Sep 2022 17:06:42 GMT

@lilolil - thursday is too long to wait for a response from a CSA ticket, I would agree.

Respond to that message in your messages inbox/sent folder, and ask for an update on your issue.

Re: Tech support for service not working

lilolil — Sun, 04 Sep 2022 17:26:11 GMT

Yep done!!! Thank you for your reply!

Re: Tech support for service not working

BKNS27 — Sun, 04 Sep 2022 22:36:14 GMT

@lilolil

Normally an Agent will get back to you within 4 hours based on how busy the are. Their hours are between 6:00am to 10:00pm EST but if an Agent can’t help it will be forward to a Technician to figure out the problem. A PM Technician will take up to 72 hours weekdays to get back to you.

Finally issued solved with my Pm account

lilolil — Mon, 05 Sep 2022 19:18:44 GMT

Please know I'm posting this to help educate anyone with the same issues that I had. My phone was not working properly, not receiving texts from android phones and not getting phone calls. I spent numerous hours on the computer with PM people and what was discovered was that porting from my previous cell phone provider was done incorrectly. I had no idea my service was still connected to Shaw..since some of the services for pm were working?

I just think this info could help more people and save a lot of time!

Check with your previous cell phone provider that your number has been released.

Thanks PM community

Re: Finally issued solved with my Pm account

RossN — Mon, 05 Sep 2022 19:23:20 GMT

@lilolil I am glad you have it resolved,unfortunately that is a common issue around here

Re: Finally issued solved with my Pm account

darlicious — Mon, 05 Sep 2022 19:45:22 GMT

@lilolil

Welcome to the public mobile community

Thank you for your feedback on the issues that you had porting your phone number to public mobile and I'm happy to hear it's been resolved. However when you post comments or share your experience when doing a port or other actions with public mobile it does not require a solution to be chosen because you don't have a question that is being asked and answered. Rather you just don't choose a solution at all and let other people comment or share their experience with their porting into public mobile. A solution should only be chosen when a fellow member has answered a question that required help.

Both of my ports for my phone numbers went smooth the silk. One was from freedom one was from telus it was before we had to answer YES to the PAT (porting authorization text) and they were nearly instantaneous. In fact of all the ports I have assisted with since joining public mobile and there are many the only ones I've ever had issues with are virgin and it almost always has to do with the account number either trying to find it on their accounts or asking customer support for it and them giving the wrong one.

Thanks for sharing!

Re: Finally issued solved with my Pm account

lilolil — Mon, 05 Sep 2022 19:45:42 GMT

Thanks for the info regarding solutions;)

Re: Finally issued solved with my Pm account

darlicious — Mon, 05 Sep 2022 19:50:03 GMT

@lilolil

No worries! If you wish to change your solution ever you can go to the little arrow thingy at the right of the post and it will give you the option to unmark the solution.

Edit:

No offense @RossN !🙂